Privacy Policy

Last Updated: July 15, 2026

Furniture Assembly Pros of NC (“Company,” “we,” “our,” or “us”) is a service brand operated by Red-Snake Technology LLC.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit FurnitureAssemblyNC.com (“Website”), request a quote, schedule or receive services, communicate with us, or otherwise interact with the Company.

This Privacy Policy is a notice concerning our information practices. Your use of our Website and services is also subject to our Terms of Service.

1. Business Information

Furniture Assembly Pros of NC
Operated by Red-Snake Technology LLC
Holly Springs, North Carolina, USA
Service Hours: 9:00 AM–7:00 PM
Website: FurnitureAssemblyNC.com
Email: info@furnitureassemblync.com

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Full name
Telephone number
Email address
Service address, city, state, and ZIP code
Requested service date and appointment information
Furniture, equipment, manufacturer, and model information
Photos, videos, measurements, product links, instructions, and descriptions of requested work
Information about walls, floors, installation surfaces, access conditions, and the service location
Messages, emails, text messages, social-media communications, and customer-support history
Quotes, invoices, service records, signed completion forms, and payment status
Reviews, feedback, complaints, and claim-related information

Please do not submit Social Security numbers, banking passwords, medical information, or other sensitive information that is not reasonably necessary for the requested service.

Photographs and Service Documentation

We may take or retain before-and-after photographs or videos for:

Preparing estimates
Planning and performing the service
Documenting pre-existing damage
Documenting completed work
Addressing customer questions, disputes, insurance matters, or legal claims
Maintaining internal business and service records

We will not intentionally publish photographs that identify a customer, person, address, vehicle license plate, or private living area for advertising purposes without separate permission, unless the identifying information has been removed or obscured.

Payment Information

When a payment is processed through a third-party payment processor, the processor may collect payment-card and transaction information under its own privacy policy.

We generally receive transaction details such as the amount, payment status, date, and limited payment-method information. We do not intentionally store complete payment-card numbers unless necessary and permitted through an authorized payment system.

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect:

IP address
Browser and device type
Operating system
Approximate geographic location derived from an IP address
Website pages visited
Date and time of visits
Referral source
Links and buttons used
Cookie identifiers
Advertising identifiers
Website performance and diagnostic information

3. How We Use Information

We may use information to:

Respond to inquiries and quote requests
Evaluate requested work
Schedule, confirm, reschedule, and perform services
Communicate before, during, and after appointments
Prepare estimates, orders, invoices, receipts, and completion records
Process and document payments
Provide customer support
Send service-related updates and reminders
Document furniture condition and completed work
Address disputes, complaints, warranty questions, insurance matters, or legal claims
Prevent fraud, abuse, unauthorized activity, and security incidents
Operate, maintain, troubleshoot, and improve the Website
Measure website traffic and advertising performance
Maintain accounting, tax, insurance, and business records
Enforce our agreements and protect our legal rights
Comply with legal and regulatory requirements
Use information for other purposes disclosed when it is collected or with your permission

4. Calls, Text Messages, and Emails

By providing your telephone number or email address in connection with a quote, booking, or service request, you authorize us to contact you regarding:

Quote requests
Scheduling and rescheduling
Appointment confirmations and reminders
Technician arrival information
Questions about the requested work
Payment, receipts, or service completion
Customer-support matters

Message and data rates may apply.

You may ask us to stop nonessential text messages by replying STOP or by contacting us. You may request assistance by replying HELP when supported by the messaging system.

A request to stop communications does not prevent us from sending communications reasonably necessary to complete an existing appointment, respond to your request, provide legally required notices, maintain service records, or address a payment or dispute.

Marketing communications, if used, may be subject to separate consent requirements. Consent to receive marketing messages is not a condition of purchasing services where prohibited by law. FCC rules allow consumers to revoke robocall or robotext consent through reasonable methods.

5. Cookies, Analytics, and Advertising

The Website may use cookies, pixels, tags, local storage, and similar technologies provided by us or third parties, including:

Website hosting and security providers
Google Analytics
Google advertising services
Meta/Facebook Pixel
Scheduling and communication platforms
Website performance and diagnostic tools

These technologies may collect device identifiers, IP addresses, browser information, referral information, Website activity, and interactions with advertisements.

We may use this information to:

Operate and secure the Website
Remember Website preferences
Analyze Website traffic and usage
Detect technical problems
Measure advertising performance
Understand whether a visitor completed a quote or booking request
Improve Website content and customer experience
Display or measure relevant advertising where permitted

You may block or delete cookies through your browser settings. Some Website functions may not operate correctly when cookies are disabled.

6. How We Disclose Information

We may disclose relevant information to:

Service Providers

Providers that assist with:

Website hosting
Cloud storage
Website security
Analytics and advertising
Scheduling
Customer communications
Email and SMS delivery
Payment processing
Accounting and recordkeeping
Insurance, claims, and legal services

Service providers may receive only the information reasonably necessary for the services they perform for us, subject to their agreements and privacy practices.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law, legal process, subpoena, or court order
Cooperate with law enforcement or government authorities
Enforce our agreements
Collect amounts owed
Investigate fraud, threats, misuse, or security incidents
Protect the rights, safety, and property of the Company, customers, technicians, or others
Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred in connection with a merger, acquisition, financing, asset sale, restructuring, business transfer, or similar transaction, subject to applicable law.

With Permission

We may disclose information for another purpose when you authorize or request the disclosure.

7. Sale and Advertising Disclosure

We do not sell personal information for monetary compensation.

However, analytics and advertising technologies such as Google services or Meta Pixel may receive limited device information, cookie identifiers, and Website activity. Depending on the law applicable to a particular visitor, some disclosures for interest-based advertising may be defined broadly as “sharing” or a “sale,” even when no money is exchanged.

Customers may contact us regarding available privacy or advertising choices. Browser cookie controls and the settings provided by Google, Meta, or other platforms may also limit certain data collection.

8. Data Retention

We retain information for as long as reasonably necessary to:

Provide requested services
Maintain appointment and service history
Process and document payments
Maintain tax, accounting, insurance, and business records
Respond to complaints, disputes, or claims
Enforce agreements
Prevent fraud and abuse
Comply with legal obligations

Retention periods may vary according to the type of information and the reason it was collected.

Information may be retained longer when reasonably necessary for an active dispute, insurance matter, investigation, unpaid balance, litigation hold, or legal requirement.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain.

However, no website, internet transmission, electronic storage system, paper-record system, or security measure can guarantee absolute security.

Customers are responsible for using reasonable care when sending information and should not send unnecessary sensitive information through ordinary email, text messages, social media, or Website forms.

If a security incident requires notice under applicable law, we will provide the required notifications. North Carolina’s Identity Theft Protection Act applies to covered personal information maintained in electronic or paper form and establishes breach-notification obligations for businesses.

10. Third-Party Websites and Platforms

The Website may link to third-party websites or services, including payment processors, retailers, manufacturers, social-media platforms, maps, scheduling services, and review platforms.

We do not control and are not responsible for the content, security, availability, or privacy practices of independent third parties. Customers should review the privacy policies of those services before providing information.

Communications conducted through Facebook, Instagram, Google, payment applications, or other platforms may also be governed by the platform’s own terms and privacy policies.

11. Information Relating to Other People

When you submit information about another person, such as a family member, property owner, tenant, contact person, or gift recipient, you represent that you have authority or permission to provide the information for the requested service.

Please do not provide information about another person that is not reasonably necessary for the service.

12. Children’s Privacy

The Website and services are intended for adults and are not directed to children under 13.

We do not knowingly request or collect personal information online directly from children under 13. Appointments and service requests must be submitted by an adult or an authorized representative.

A parent or legal guardian who believes that a child provided personal information to us may contact us to request review or deletion of that information.

COPPA generally applies to services directed to children under 13 and to general-audience services that have actual knowledge that they are collecting personal information from a child under 13.

13. Your Requests and Choices

Subject to applicable law and reasonable verification, you may contact us to:

Request information about personal information we maintain about you
Correct inaccurate contact or service information
Request deletion of information
Withdraw optional communication consent
Ask questions about our use or disclosure of information

We may request information reasonably necessary to confirm your identity and protect customer records.

We may deny or limit a request when permitted by law, including when information is reasonably necessary to:

Complete or document a requested service
Maintain transaction, tax, accounting, or insurance records
Collect an unpaid balance
Detect or prevent fraud
Protect legal rights
Resolve a dispute or claim
Comply with law or legal process

Deletion from active systems may not immediately remove information from backups, archives, payment-processor records, legal files, or third-party systems.

14. Services Intended for the United States

Our Website and services are operated from the United States and are primarily intended for customers located within our service area in North Carolina.

Information may be processed or stored in the United States by us and our service providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, Website, technology, providers, business practices, or legal requirements.

The revised policy becomes effective when posted unless a later date is stated. The “Last Updated” date at the top identifies the current version.

When required by law, we will provide additional notice or obtain consent before using previously collected information in a materially different manner.

16. Contact Information

For privacy questions or requests, contact:

You may also contact us through the Website contact form.